How to access, update, or add payment methods in Twin AI

1. Go to the organization settings

• Log in to your Twin AI account.
• Click on your profile icon located in the top-right corner of the screen.
• Click on "Organization" in the menu.

• You will be redirected to the organization Settings page.

  
  

2. Access the payment method section

• Click on the "Billing" tab.
• Click the "Payment method" button.

3. View, update, or modify payment methods

View Existing Payment Methods:

• Click the "Payment method" button (highlighted in the screenshot).
• In the pop-up window, you will see your existing payment methods.

• Your primary payment method will be labeled as "Primary".

  
  

4. Update current payment method:

• Select the payment method you want to update by clicking on it.
• A new window will open showing the details of the selected payment method.
• Click the "Edit Payment Method" button.

• Update the necessary details (e.g., account name, card number, etc.) and save your changes.

  

5. Add a New Payment Method

• To add a new payment method, click the "Add New" button in payment methods window.
• Follow the prompts to enter your new payment details.
• Once added, you can set the new method as your primary payment method if desired.

Remove a payment method

• You can only remove a payment method when a new payment method has been added.

Tips and Notes

• Adding a backup payment method is recommended to avoid interruptions in service if your primary method fails.
• Ensure all payment details are accurate to prevent billing issues.

• If you encounter any problems, contact support@twinai.nl for assistance.

  
  

By following these steps, you can easily manage your payment methods and ensure smooth billing operations for your Twin AI account.