Data sub processors
Listing all Twin AI sub processors in accordance with our data processing agreement (DPA).
Below, you will find an up-to-date list of all third parties we engage to support the processing of personal data as part of our services. We strive to maintain transparency by updating this list promptly whenever we add or remove sub-processors.
In accordance with our Data Processing Agreement (DPA), we will:
- Notify you of any intended changes to our sub-processor list via email at least two weeks before the change takes effect.
- Provide you with an opportunity to object to the addition or replacement of any sub-processor, within two weeks of receiving our notification, by emailing us at simon@twinai.nl.
If you have questions, concerns, or objections related to any of the sub-processors listed below, please reach out. We will respond without delay and work with you in good faith to find a suitable solution.
Below is our current roster of sub-processors, organized by their functions. This page is updated at most every 4 weeks to reflect any recent changes, ensuring you always have the latest information. We encourage you to review it periodically.
1. Subprocessors for the functionality of the TwinAI Platform
| Name | Website | Location |
Personal Data | Purpose |
| ChargeBee | https://www.chargebee.com/ | Piet Heinkade 55 1019GM Amsterdam, Netherlands (EU Representative) |
Yes | Billing system for Twin AI |
| XI Labs | https://elevenlabs.io/ | Lipska 27/22 Street, 03-908 Warsaw, Poland (EU Representative) |
If enabled/configured by the customer | AI provider |
| Perplexity | https://www.perplexity.ai/ | Monahan Road, Cork, T12 H1XY, Republic of Ireland (EU) (EU Representative) | If enabled/configured by the customer | AI provider |
| OpenAI | https://openai.com/ | 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland | If enabled/configured by the customer | AI provider |
| Anthropic | https://www.anthropic.com/ | 6th Floor, South Bank House, Barrow Street. Dublin 4, D04 TR29 (Ireland) | If enabled/configured by the customer | AI provider |
| Assembly AI | https://www.assemblyai.com/ | 2261 Market Street, San Francisco. | If enabled/configured by the customer | AI provider |
| https://www.google.com/ | 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. | If enabled/configured by the customer | AI provider | |
| Groq | https://groq.com/ | 301 Castro St., Suite 200 Mountain View, CA 94041 |
If enabled/configured by the customer | AI provider |
| Mailgun | https://mailgun.com/ | San Antonio HQ. 112 E Pecan St, #1135. San Antonio, TX, 78205 | Yes | Sending emails within the system, may contain customer data |
| Hubspot | https://www.hubspot.com/ | 2 Canal Park Cambridge, MA 02141. United States | Yes | Tickets, customer (sales) information |
2. Subprocessors for the TwinAI website
| Name | Website | Location |
Personal Data | Purpose |
| Google Analytics | https://analytics.google.com/ | 1600 Amphitheatre Parkway. Mountain View, CA 94043 | No | Measuring traffic |
| Webflow | https://webflow.com/ | San Francisco, 398 11th Street, United States | No | Website CMS system |
| Vimeo | https://vimeo.com/ | 330 West 34th Street, 10th Floor New York, New York 10001 |
No | Video player on website |
| https://www.linkedin.com/ | 1000 W Maude Avenue, Sunnyvale, California, 94085, United States | Likely | Measuring traffic |
3. Subprocessors for monitoring & hosting of the TwinAI Platform
| Name | Website | Location | Personal Data | Purpose |
| Sentry | https://sentry.io/ | Functional Software, Inc., 45 Fremont Street, 8th Floor, San Francisco, CA 94105. | Yes | Crash analytics and logging |
| Hotjar | https://www.hotjar.com/ | Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta | Yes | User behavior tracking |
| NewRelic | https://newrelic.com/ | New Relic, Inc. 188 Spear Street Suite 1000 San Francisco, CA 94105 |
No | System monitoring |
| Devopsie | marcel@devopsie.cloud | Ing. Marcel Likér Prvního pluku 140/4 186 00 Praha 8 Czech Republic |
Yes | Physical hosting of servers & development pipelines |
| GitHub | https://github.com/ | 88 Colin P Kelly Jr. Street, San Francisco, California, 94107 | No | Development platform |
4. Additional tools
| Name | Website | Location | Personal Data | Purpose |
| Google Workspace | https://workspace.google.com/ | 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. | Yes | Email, calendar, Google Drive, etc. |
| Notion | https://www.notion.so/ | 2300 Harrison Street San Francisco, CA 94110 United States | No | Shared notes online |
| Slack | https://slack.com/ | Salesforce Tower 60 R801, North Dock Dublin Ireland |
Yes | Internal communication |